Return Policy:

Prior approval must be obtained from PMI to return any product. PMI will assign a return authorization number and record the reason for the return. PMI will examine the returned product to determine the actual cause, if any, leading to buyer’s return. If a product has a manufacturing defect, PMI, in its sole discretion, may issue a credit for the returned product or repair or replace with like product. If the returned product is not subject to PMI’s warranty, the buyer will be notified of the estimated cost of repair, if possible. Thereafter, the buyer must advise PMI whether or not buyer chooses to have the product repaired at buyer’s expense.

Order Changes:

Buyer must notify PMI in writing of requested changes in the quantity, drawings, designs or specifications for products which are ordered but not yet in the process of manufacture. After receipt of such notice, PMI will inform the buyer of any adjustments to be made in price, delivery schedules, etc. resulting from buyer’s requested changes prior to incorporating requested changes into manufactured products. Controller products require written notice of requested changes not less than sixty (60) days prior to last scheduled shipping date.

Freight and Taxes:

Prices do not include prepaid freight, federal, state or local taxes. Any increase in freight rates paid by PMI on deliveries covered by this order and hereafter becoming effective and any tax or governmental charge or increase in same (excluding any franchise or income tax or other tax or charge based on income) (i) increasing the cost to PMI of producing, selling or delivering products or of procuring products used therein or, payable by PMI because of the production, sale or delivery of products, such as Sales Tax, Use Tax, Retailer’s Occupational Tax, Gross Receipts Tax, Value Added Tax (VAT), and Ways Fees may, at PMI’s option, be added to the prices herein specified and be added to invoices.

Engineering Charge:

On complex products, systems or controller software modifications, an engineering charge shall be applied or included in the price of prototypes. This charge is not subject to discounts.


All tooling and fixtures are the property of PMI. PMI will accept buyer’s special tooling if sent freight prepaid. PMI will maintain this tooling, exercising reasonable care, in order to produce buyer’s products. Permanent molds for aluminum cast-in and polymer products shall be the property and responsibility of the buyer.

Cancellation Charges:

There will be no cancellation charge for non-modified stock products. Non-stock and modified-stock products may be subject to a cancellation charge to be determined by PMI depending upon the portion of product completed at the time of such cancellation. and title transfer pass to the buyer on delivery at the FCA point. PMI shall prepay freight, assure the shipment and select the means of transportation unless the buyer provides specific written instructions otherwise with the buyer’s order. PMI shall not be bound to tender delivery of any quantities for which the buyer has not given shipping instructions. PMI shall be entitled to designate from time to time the locations from which buyer may receive or pick up products.

Payment Terms:

Terms are net 30 days from date of invoice with approved credit. Prices and discounts are subject to change without notice. All quotations are valid for 30 days unless otherwise stated.

Restocking Charges:

Stock heaters, controllers, sensors and accessories which have not been used or modified may be returned to the PMI for a twenty percent (20%) restocking charge. For PMI Stock products only, modified-stock products may be returned if not permanently modified, for a minimum thirty percent (30%) restocking charge. All stock and modified-stock products require PMI’s prior authorization to be returned and must be returned within one hundred twenty (120) days from the date of delivery. Controllers may not be returned if the packaging seal is broken. Non-stock (custom) heaters, controls, sensors, and accessories are not returnable.

All search results